A monitored alarm satisfies your insurer. It does not shut your water off at 2am. Brasskey does both: monitored sensors on the house, included at every tier, and a licensed builder who drives over when one of them speaks. From $825 a month.
Most Canadian policies carry an unoccupancy condition. Past a stated number of days in the heating season, water damage is excluded unless you do one of three things: keep the heat on and have the house checked on a set interval, shut the water off and drain the system, or fit a monitored alarm. Almost nobody reads that clause until the claim. See the trigger days, insurer by insurer.
Of those three, the monitored alarm is the one most insurers accept outright and the one that never sleeps. So we fit one, at every tier, in the retainer. What an alarm cannot do is the rest of it. It tells you the house is at 3°C from four provinces away. It does not close the main, get a plumber through the door before morning, or tell you what the water already reached.
They are in Vancouver, in Calgary, across the border, or overseas. They bought a place on the lake, at Predator Ridge, up at Big White, for the summers, the ski weeks, and one day for good. And then they discovered the quiet problem of owning a beautiful home you are rarely standing in.
A pipe can freeze in January with no one there to notice. Smoke and evacuation orders can arrive in August while you are four provinces away. A renovation you approved by email drifts, over budget and behind, because no one you trust is watching it. So the home becomes a low, constant worry instead of the escape it was meant to be.
Brasskey exists to take that worry off the table.
We are not a house sitting service and we are not a concierge with a checklist. Everything we do reduces to these.
Not a checklist visitor. Someone who understands high end construction and can tell a cosmetic mark from a failing roof.
No juggling a landscaper, a pool company, a cleaner and a neighbour with a key. One relationship, one number.
A builder's own valley network, insured and cleared, sent into your home so you never wonder who holds the keys.
A clear monthly account of every visit, every issue, every dollar. You see your home as if you were standing in it.
When something looks wrong in your home, we do not just send a photo and wait. We take the reading, open the access hatch, photograph what is actually above the stain, and tell you what it costs to put right. Where the answer needs a formal opinion on the condition of the building, we say so and bring in the licensed inspector or engineer who gives it, rather than guessing on your behalf.
When a repair is needed, we do not hand you a stranger. We bring in trades we already trust, oversee the work with a builder's eye, and confirm it was done right. We never mark up a trade's invoice, so we make nothing on the repair itself. When a job is large enough to need a builder to run it, that oversight is a flat fee you agree before we begin, shown in the open. The only thing we are ever protecting is the home.
Brasskey is led by a licensed British Columbia residential builder. That is standing a house watcher cannot offer. It means your home is read by someone trained in how these houses are actually built, warrantied, and kept.
Edward West Luxury Homes, Kelowna. The same standard, the same trades and the same eye now go into keeping your home rather than building it.
Every tier is builder backed, includes the monitored sensor suite, and is scoped to the home. Rates are in Canadian dollars per home per month, for Kelowna and the lakefront core, plus GST and, from October 1 2026, 7 percent BC provincial sales tax on the security element of the service. Homes farther out carry a distance adjustment that we quote to your address before you sign, and that falls as your neighbours join.
Everything past your tier cadence, trades, repairs and seasonal work, is handled and billed transparently through your owner portal, to pricing you agree once. Prepay a year and take five percent off.
A licensed builder spends a day at your house and writes down what is actually there: envelope, roof, mechanical, moisture readings, drainage and grounds, photographed, measured and dated. Keys, codes, alarms, shutoffs and every system documented. Your monitored sensor suite is supplied and installed on the same visit.
You do not need a retainer to buy one. Most owners start here and decide about care afterwards. If you take a tier within ninety days it becomes your intake and is not charged twice. It is a record of the house, not a formal opinion on its condition: where one is needed we name the licensed inspector or engineer who should give it.
Non-refundable once the survey is booked. Turnaround is about a week. Plus GST. From October 1 2026 the monitoring element also carries 7 percent BC provincial sales tax, shown as its own line on your invoice.Rates above are for Kelowna, the Mission, Glenmore and the lakefront core. Distance is the honest cost in this business, so we price it rather than hide it: homes farther out carry an adjustment, fixed to your address and quoted before you sign. Big White, Predator Ridge, SilverStar and Naramata are served on clustered days.
It falls as your neighbours join. When three or more homes in your area are under care, your adjustment drops a band at your next renewal.
The full distance table and how the adjustment is calculated are set out in the terms of care. Nothing about it is decided after you sign.| Additional visit or trade let-in | $145 |
| After-hours or storm callout | $225 |
| Seasonal open or close | $450 |
| Owner's representative on a projectdisclosed flat fee, never a markup on the trade | 10% |
| Annual prepaytwelve months in advance, rate locked · paid before October 1 2026, PST still applies to the months of care falling on or after that date | −5% |
Route density is what keeps this service honest, so the roster is capped rather than sold. Eight places for the coming season, applications close October 15, care begins November 1. Founding owners hold their rate, capped at six percent a year, for three years, and they keep that lock through every later price review. When the eight are taken the list reopens for the following season.
You can hold a place for $100. Fully refundable up to the site visit, for any reason and with nothing deducted, and credited in full against your intake if you go ahead. It buys you the place while we talk, and nothing else, and it carries no tax because nothing has been supplied. There is no version of this where you are out of pocket for thinking about it.
You are not buying a count of visits. You are buying standing capacity: your keys held, your sensors watched, your home on our route, and a builder on call for it. That standing does not switch off in the months you happen to be home, so neither does the retainer.
The surest protection for an empty home is that no one knows it is empty. Brasskey is built to be invisible. Our vehicles are unmarked, our people wear no uniforms, and nothing we do announces that the owner is gone.
We keep the home looking lived in, hold your information in strict confidence, and arrive the way a friend would, not a service. The only person who ever sees the full picture of your home is you.
Blacked-out and badge-free. A truck in your drive reads as a guest, not a vacancy.
No yard signs, no logos, no lanyards. Nothing that tells a passerby the home is being watched.
Lights, blinds and tracks in the snow, kept the way they would be if you were home.
Confidential handling, staff under NDA, and a report only you ever see.
Leak, temperature and humidity sensors feed your portal live. The moment any reading leaves its safe band, you and Brasskey are alerted at once, so most problems are solved before anyone needs to be at the door.
A sensed drop of water triggers an instant alert, and the main can shut off before a burst line floods the home.
Crawlspace and mechanical temperatures watched through every cold snap, with heat trace confirmed before a pipe is ever at risk.
Relative humidity watched where mould actually starts, so a slow problem behind a wall is caught as a trend rather than as a smell in April.
Outages and generator standby monitored, so heat and sump pumps keep running while you are away.
Monitoring means fewer drives to your door and faster action when it matters. The 2am pipe is caught the second it weeps, not the morning after.
British Columbia insurers are pulling back from wildfire and freeze exposure, and coverage on a vacant luxury home is getting harder to hold. A Brasskey home is different. It is documented, professionally verified, fire-hardened and freeze-protected, with occupancy checks on record.
We work alongside your broker so that record counts in your favour, at renewal and at claim time. The same builder judgment that protects the home helps keep it covered.
We meet, walk the home, and build its property book: the systems, the history, the risks, the people who already touch it. You get one point of contact who now knows the house.
We run the home on your tier's cadence. Every visit, every issue, every trade and every dollar is documented. Each month you receive a clear, honest account of everything that happened under your roof.
When something needs fixing, or a renovation needs running, we manage it with vetted trades, or deliver it through the licensed builder. You approve from anywhere and watch it happen.
For an owner who cannot be here, the monthly report is the product. Plain, precise, and complete. Every visit, every issue we caught, every trade we sent, and every dollar spent, in one place, from wherever you are.
No surprises. No wondering. Just a quiet confirmation, month after month, that nothing about your home was left to chance.
Every absentee owner gets a private portal. Watch live sensors across the home, see each visit and its photographs, approve a repair with one tap, and hold the complete record of your home. This is the actual product, not a mockup.
See each inspection, what was checked, and dated photographs of your home.
Leak, freeze and humidity sensors reporting every minute, so problems are caught before anyone is at the door. Intrusion detection stays with your own alarm company; we work alongside it, we do not replace it.
Approve a repair from anywhere. Each tap is logged as your consent and charged on completion.
Every system, warranty and the builder's capital plan for your home, kept forever.
From the lakefront to the resort communities, wherever an Okanagan home sits empty and deserves a builder's eye.
A builder's short list for protecting an empty Okanagan home through winter. What to do before you leave, what to watch while away, and when to call. No cost, no obligation.
If we are not the most thorough set of eyes your home has ever had, your first month is free. We would rather earn the relationship than lock you into it.
Most owners find the vacancy condition in their policy the day they read it looking for something else. Pull your wording and look for the clause on unoccupied or vacant premises: it usually sets a number of days, and then narrows or suspends coverage for water, freeze and vandalism unless the home is being checked at a stated interval by a competent person, with a record. Send us your broker's name and we will speak to them directly about what they want documented. If your policy turns out to have no such condition, we will tell you that too. We have set out the trigger days by insurer, and how to find the paragraph in your own wording, in about four minutes.
Yes, and many owners should. $1,250, one visit, no retainer and no term. A licensed builder walks the house and writes down what is there: envelope, roof, mechanical, moisture readings, grounds, shutoffs and systems, photographed and dated, and installs your monitored sensor suite while he is there. You can hand the record to your insurer, your broker or a buyer. If you take a tier within ninety days it becomes your intake and you are not charged for it twice. It records the house rather than passing a formal opinion on its condition, and where an opinion is needed we tell you who should give it.
A neighbour or a house-sitter can tell you a light is off. We can tell you the flashing is failing, send the right trade before it becomes a roof, and account for every dollar. That is the difference between watching a home and running it.
Every visit is logged with a timestamp and photographs, so you always know who was in your home and when. Keys and codes are held under a strict written protocol, everyone who holds a key is vetted and under a confidentiality agreement, and our vehicles and people are unmarked.
Before care begins at your home, Brasskey binds commercial general liability, professional liability (errors and omissions) and care, custody and control cover, sized to the value of the homes we hold, and we will send the certificate to you or to your broker before you sign. Your care agreement sets out in writing exactly what we check and how often, so the scope of our responsibility is clear on both sides. If something ever goes wrong, you are dealing with a covered, accountable company rather than a neighbour with a key, and you will have seen the certificate before you signed.
You set your spending ceilings once. Small items are handled automatically, larger ones take one tap to approve, and genuine emergencies are acted on to a rate you agreed in advance. Trade invoices pass through at cost, never marked up. When a larger project needs a builder to run it, that oversight is a single flat fee agreed before the work begins. Every charge is itemized in your portal with a photo and a reason.
Routine repair coordination is part of your tier. When a renovation needs running, we manage it as your owner's representative for a flat, disclosed builder-oversight fee, never a markup on the trade, so our only interest stays your home. We never handle rentals or tenancies. That is a licensed activity we refer to a partner.
We serve the whole valley. Homes outside the central route carry a zone adjustment quoted to the property, twenty percent for Zone B and thirty five percent for Zone C, and we cluster our visits in your area so you never pay for an empty drive. Once three homes in your area are under care, your adjustment drops one band at renewal. The full breakdown, community by community, is here.
No, and we would rather tell you that here than after you sign. The retainer buys standing capacity, not a count of visits: your keys held, your sensors watched, your home on our route and a builder on call for it. None of that switches off in the months you are in residence, so the charge does not either. What does change is what we do with the time, so tell us you are coming and we shift to arrival readiness, trade let-ins and the work that is easier to do while someone is there. Tell us at least twenty four hours ahead through the portal. Owners who want a service they can switch off are better served by a per-visit house watcher, and we will happily name one.
Care starts at $825 a month and scales with the size and systems of the estate. Before that, most owners buy a $1,250 Property Record: a licensed builder walks the house, writes down what is there and installs your sensor suite, with no retainer and no commitment. Every home is priced after a private introduction, so you know exactly what you are getting.
Brasskey takes on a small number of homes, deliberately. Tell us a little about yours and we will arrange a private introduction. No obligation, and nothing shared with anyone.
Your Okanagan home, run by the people who build them.