This is the plain-language version of the care agreement, written so nothing in it can surprise you later. The signed agreement governs, and we will walk you through it line by line before you sign anything.
Your right to cancel. This is a contract to which the Business Practices and Consumer Protection Act applies. The notice of your rights of cancellation is set out in full in clause 08, "Your right to cancel", below.
You are engaging standing capacity, not a count of visits. Your monthly retainer holds your keys and codes under protocol, keeps your home on our route at your tier's cadence, watches your sensors, keeps a builder on call for your property, and maintains the documented record of the home that every report is measured against.
Your tier sets the cadence and the scope. Both are written into your agreement for your specific property, so what we check and how often is never a matter of interpretation.
These are the clauses owners most often ask about, so they are first rather than buried.
We would rather lose the sale here than have this conversation in February. If you want a service you can switch on and off by the month, a per-visit house watcher is the honest fit, and we will name one for you.
All amounts are Canadian dollars and exclude GST. Rates are per home. Your zone adjustment is fixed to your address and quoted before you sign.
| Steward · weekly | from $825 / mo |
| Estate · weekly and full estate operations | from $1,450 / mo |
| Signature · written to the property | from $2,750 / mo |
| Watch · two visits a month, compact Zone A homes, by exception | from $425 / mo |
| The Property Record · one time, with or without a retainer | $1,250 |
| Annual prepay · twelve months in advance, rate locked for the term | −5% |
| Zone B adjustment · West Kelowna, Lake Country, Peachland, lower Vernon | +20% |
| Zone C adjustment · Big White, Predator Ridge, SilverStar, Naramata | +35% |
| Additional visit or trade let-in | $145 |
| After-hours or storm callout | $225 |
| Seasonal open or close | $450 |
| Owner's representative on a project · disclosed flat fee on the trade cost, minimum $500 | 10% |
The Property Record is fully refundable during the cancellation period in clause 08, and refundable in full at any time before the survey is performed. Once a licensed builder has spent the day at your house and written the record, the work is done and it is billed. You pay $100 when you sign and the balance of $1,150 when the record is in your hand, so there is never a deposit of ours to argue about. It covers the property survey, the documented record of the home as found, capture of keys, codes, alarms, shutoffs and system documentation, the build of your portal, and the supply and installation of your monitored sensor suite. It records the property; it is not a home inspection and it is not a formal opinion as to the condition of the dwelling. Where such an opinion is required we identify the licensed home inspector or professional engineer who should provide it. It can be bought on its own, with no retainer and no term, and if you take a tier within ninety days of the survey it is credited in full against your intake.
Annual prepay. Twelve months paid in advance takes five percent off, and locks your rate and your zone adjustment for the whole prepaid term. A prepaid term is not refundable in part. If you end the agreement early under clause 07, the early termination charge applies against the unused balance rather than in addition to it.
The density dividend. When three or more homes in your area are under our care, your zone adjustment drops one band at your next renewal. Zone C becomes Zone B, and Zone B becomes the base rate.
You set the ceilings once, at intake, and can change them at any time in your portal. Nothing outside them happens without you.
Trade invoices pass through at cost. We do not mark up the work we flag, which is why our only interest is in telling you the truth about your home. Where a project is large enough to need a builder to run it, that supervision is a single disclosed flat fee agreed before the work begins.
Keys, codes and alarm credentials are held under a documented custody protocol. Everyone who holds a key is vetted and under a confidentiality agreement. Our vehicles are unmarked and our people wear nothing that identifies the home as watched or the owner as absent.
Every entry is logged with a timestamp and photographs, so the record of who was in your home and when is yours, complete, and available in your portal.
A valid card must remain on file for the whole term. If a payment fails: a reminder goes out the same day, service is suspended on day five, and on day fifteen your keys are returned to you and the agreement terminates. Reinstatement after termination costs $250 plus a fresh Property Record, because the record of the home has to be rebuilt.
Every charge carries a timestamped, photographed record in your portal, and the full log for your property is exportable in one click. You will never be asked to take our word for a charge.
The initial term is twelve months. After that the agreement continues month to month until either of us ends it on sixty days' written notice. Ending during the initial term costs three months' retainer, or the balance of the term if that is shorter.
That charge does not apply during your cancellation period, and it does not override your statutory rights. The cancellation period in clause 08 runs first, and during it you owe nothing. Separately, British Columbia law lets you end a continuing services agreement at any time on a material change in your circumstances, including a disability that prevents you receiving the service and a move of more than thirty kilometres. If you sell the home or move away, you can end this agreement and no early termination charge applies. Nothing written here reduces that right.
We can end the agreement on the same notice, and will do so immediately without penalty to you if the home becomes unsafe to attend, if access is withheld, or if we are asked to do something outside our licence or our insurance.
Prices are reviewed each January 1. Founding owners, meaning the eight homes accepted for the 2026 to 2027 season, are capped at six percent a year for their first three years and keep that cap through every later review.
Nobody signs anything at the site visit. We walk your house, we price it in writing, and we send the agreement afterwards. You sign it in your own time, wherever you are.
You then have ten days to change your mind, for any reason or none. Ten days from the day you receive your copy of the agreement. Tell us in writing, and we refund every dollar we have received within fifteen days, with nothing deducted. We do not ask why, we do not charge a fee, and we do not keep a deposit.
Consumer's right to cancel.
This is a contract to which the Business Practices and Consumer Protection Act applies.
You may cancel this contract from the day you enter the contract until 10 days after you receive a copy of this contract. You do not need a reason to cancel.
If you do not receive the goods or services within 30 days of the date stated in the contract, you may cancel this contract within one year of the contract date. You lose that right if you accept delivery after the 30 days. There are other grounds for extended cancellation.
You may cancel at any time, if you are not given a copy of this contract when you sign it.
If you cancel this contract, the seller has 15 days to refund your money and any trade-in, or the cash value of the trade-in. You must then return the goods.
To cancel, you must give notice of cancellation at the address in this contract. You must give notice of cancellation by a method that will allow you to prove that you gave notice, including registered mail, electronic mail, facsimile or personal delivery.
If you send the notice of cancellation by mail, facsimile or electronic mail, it doesn't matter if the seller receives the notice within the required period as long as you sent it within the required period.
You can also end the agreement at any time on a material change in your circumstances, which British Columbia law defines to include a disability that prevents you receiving the service and a move of more than thirty kilometres. If you sell the home, you are not locked in.
Before any of that, the proposal itself waits. The written proposal we send after your site visit is held open for seven days and nothing is collected while you think about it.
And we do not take your money up front. One hundred dollars when you sign, and the balance of the Property Record when the record is in your hand. Your first monthly retainer bills on the first of the month after your cancellation period has closed.
Brasskey is an estate care service. We do not find tenants, sign leases, collect rent, or manage any tenancy or short term rental. Rental and property management are licensed activities in British Columbia and we refer them to a licensed brokerage partner.
We do not renovate or warranty your home. We hold a licensed builder's knowledge and use it to protect the property and to tell you the truth about it. We do not carry out home inspections and we do not give a formal opinion as to the condition of a dwelling. That is a licensed activity in British Columbia and where such an opinion is needed we identify the licensed home inspector or professional engineer who should provide it. We do not install, service or monitor intrusion detection, we are not a fire or alarm monitoring service, and we do not replace your insurer's obligations or your own.
Commercial general liability, professional liability, care custody and control cover, key-holding cover and a fidelity bond, sized to the value of the homes we hold, are bound before care begins at your property, and the limits actually in force on the day you sign are stated in your agreement. Our liability is limited to those bound limits, and your agreement sets out the scope of what we check and how often, so responsibility is clear on both sides.
We do not warrant that no loss will occur. A watched home is a materially better protected home, not an insured one. Your own insurance remains yours to maintain, and we will document whatever your insurer requires.
Licensing. Where an activity we carry out for you requires a licence in British Columbia, we hold that licence or we refer the work to somebody who does. Care does not begin at a property until the licensing and insurance that property requires is in place, and the licence numbers actually in force are set out in your agreement and available on request.
Your information, your home and the fact of your absence are confidential. Reports are visible to you and to the people you name, and to no one else.
These terms are governed by the laws of British Columbia. Disputes go first to a direct conversation, then to mediation in Kelowna, before either of us goes further.